Artificial intelligence answers COVID questions

Credit: Pixabay/CC0 Public Domain

A chatbot that is based on an artificial neural network that can carry out natural language processing (NLP) is being developed by researchers in India. The team describes how the chatbot can be programmed to answer questions related to the COVID-19 pandemic. Details are to be found in the International Journal of Intelligent Engineering Informatics.

Vishal Tiwari, Lokesh Kumar Verma, Pulkit Sharma, Rachna Jain, and Preeti Nagrath of Bharati Vidyapeeth’s College of Engineering in New Delhi, explain that the emergence of a novel coronavirus—SARS-CoV-2—and the ensuing pandemic it caused has led to a lot of concern the world over. The team hopes to allay some of the fears of the unknown aspects of this pandemic by offering people a way to explore knowledge about the disease and the pandemic through a chatbot approach.


The team points out that artificial intelligence (AI) is already playing an important role in fighting the disease but it could also be used to counter misinformation and fill a person’s knowledge gaps when issues arise. Current AI technology and one of its talents, NLP, have advanced significantly in recent years not only in terms of the accuracy with which a piece of text might be processed and its meaning extracted, but also in the speed with which it can be done. It is not a decade since an NLP search engine tool might have taken several minutes to process a natural question from a user, but today the technology can extract semantics from a piece of text in less than a second, if not faster.

The team points out that that there has been evolution in this area where NLP and neural networks converge. This confluence of AI technologies has taken the science along a different route to the benefit of the systems being developed, it having overcome many of the problems that the original approaches had encountered in so doing.

The application of this new and rapidly evolving technology in the current pandemic might help slow the spread of misinformation among laypeople confused by mixed messages from the media, activist groups, and social media. Moreover, by offering clear and accurate answers to a person’s questions it could lessen the toll on mental health and stress by reducing the information burden. The team adds that the same technology might be extended to the medical realm itself for the detection of symptoms and the provision of information regarding the spread of disease and how to reduce the risk of infection.


Those who view TV and social media as trustworthy sources of COVID news—less informed

More information:
Vishal Tiwari et al, Neural network and NLP based chatbot for answering COVID-19 queries, International Journal of Intelligent Engineering Informatics (2021). DOI: 10.1504/IJIEI.2021.117059

Artificial intelligence answers COVID questions (2021, August 30)
retrieved 30 August 2021


This document is subject to copyright. Apart from any fair dealing for the purpose of private study or research, no
part may be reproduced without the written permission. The content is provided for information purposes only.


Stay connected with us on social media platform for instant update click here to join our  Twitter, & Facebook

We are now on Telegram. Click here to join our channel (@TechiUpdate) and stay updated with the latest Technology headlines.

For all the latest Technology News Click Here 


 For the latest news and updates, follow us on Google News

Read original article here

Denial of responsibility! is an automatic aggregator around the global media. All the content are available free on Internet. We have just arranged it in one platform for educational purpose only. In each content, the hyperlink to the primary source is specified. All trademarks belong to their rightful owners, all materials to their authors. If you are the owner of the content and do not want us to publish your materials on our website, please contact us by email – [email protected]. The content will be deleted within 24 hours.