ATELIER de Hoteles Reaffirms Its Leadership as Hotel Operator and Celebrates the Granting of the Travellers’ Choice Award 2020-2021 to Its Properties


Master Suite

The most noteworthy characteristic of the award is that it is decided directly by clients that have visited our hotels and enjoyed positive experiences.

ATELIER de Hoteles, the Mexican hotel chain that is recognized for its Handcrafted Hospitality® concept announced that ATELIER · ESTUDIO Playa Mujeres and ÓLEO Cancún Playa received the Travellers’ Choice award 2021, which is granted by the recognized online travel platform TripAdvisor, thus placing these properties among the best hotels in the world.

The winners of the Travellers’ Choice awards are selected based on the reviews and opinions of millions of TripAdvisor users throughout the world. These ratings focus on service, quality, and client satisfaction in each of the establishments that are evaluated.

“We proudly celebrate that the three resorts operated by ATELIER de Hoteles were awarded with the Travellers’ Choice 2020–2021 insignia by TripAdvisor. The most noteworthy characteristic of the award is that it is decided directly by clients that have visited our hotels and enjoyed positive experiences. Undoubtedly, 2020 was a challenging year and it is especially gratifying to hear that our guests recognize the service, luxury, and quality we offer in our resorts. In this respect, we applaud the passion, love and commitment of all Arteleros that collaborate in the three properties and whom we congratulate for their outstanding performance”, stated Oliver Reinhart, CEO of ATELIER de Hoteles.    

In turn, Kanika Soni, Chief Commercial Officer at TripAdvisor, said: “Congratulations to all the winners of the Travellers’ Choice Awards 2021. I know that last year was very challenging for all companies in the tourism sector. It has been impressive to witness how they adapted to such conditions, implementing new protocols and hygiene and safety measures, and taking advantage of technology to prioritize guests. The Travellers’ Choice Awards 2021 attest to the outstanding experience and excellent service provided to guests in the middle of a pandemic”.

In this respect, hotel group ATELIER de Hoteles protects guests and co-workers through its innovative Shielded Vacations program, which was developed in cooperation with medical personnel and health experts.

ATELIER de Hoteles and its luxurious collection of resorts is committed to provide unique experiences to clients. The ATELIER · ESTUDIO Playa Mujeres resort, located in a modern area of Cancun, contains the most attractive options in the Mexican Caribbean for the luxury segment. They provide, in addition to beautiful scenery, the spectacular Handmade Hospitality® service and the Surrounding Technology® concept, two of the main cornerstones of ATELIER de Hoteles.


ATELIER de Hoteles is an innovative and ground-breaking Mexican hotel chain founded in 2015, with contemporary Mexican art setting it apart and acting as the common denominator in its concepts, which include strategy, passion, and commitment. ATELIER de Hoteles offers in its four brands, ATELIER, ESTUDIO, ÓLEO and MET, relaxed luxury with the highest service standards in its properties, currently located in the Hotel Zone and Playa Mujeres, both in Cancun, Quintana Roo, and with openings planned in the near future in the most important beach and business destinations in Mexico

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