Microsoft Outage Hits Outlook, Teams and Xbox Live Users


Microsoft blamed a routing change for the outages.


Victor J. Blue/Bloomberg News

Microsoft Corp.’s

MSFT -0.59%

popular Teams and Outlook software were hit by a global outage, with thousands of users reporting that the products were down early Wednesday, before the service was restored.

Users said they were unable to access Microsoft’s collaboration software Teams, as well as Outlook and Xbox Live services and its 365 products, according to Downdetector, a website that tracks service disruptions on the internet. Many companies across the globe depend on Teams and Outlook for their daily operations.

Data from Downdetector showed more than 5,000 U.K. users had reported that Microsoft’s Outlook email services weren’t working, with outages also reported in the U.S., Japan, Australia and the United Arab Emirates. Downdetector estimated more than 3,900 such incidents in India.

At 7 a.m. ET, Microsoft reported that services were back online for a majority of customers. The company blamed a routing change for the outages.

“We’ve rolled back the change and are monitoring the service as it recovers,” Microsoft said on its website. “We’re continuing to monitor the service and take actions to confirm full recovery,” it added.

The outage comes a day after Microsoft reported its slowest quarterly sales growth in six years as demand for its software and cloud services cooled.

Last week, Microsoft announced plans to eliminate 10,000 jobs in response to the global economic slowdown, the company’s largest layoffs in more than eight years.

Write to Gareth Vipers at [email protected]

Corrections & Amplifications
Downdetector was misspelled as Downdetecter in one instance in an earlier version of this article. (Corrected on Jan. 25)

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Appeared in the January 26, 2023, print edition as ‘Microsoft Services Disrupted By Outage.’

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