Sky broadband not working? Sky confirms some customers unable to get online or make calls

Hundreds of Sky customers in North London have been left unable to get online, make or receive phone calls due to an ongoing outage. The problems were confirmed by the @SkyHelp account on Twitter, which is used by customer care representatives from Sky to address any concerns tweeted by customers. In response to a growing number of people reporting issues with their broadband connections, the @SkyHelp team confirmed there was an outage impacting swathes of the capital city.

“We’ve been made aware of an outage in North London – any updates we receive will be posted to our Twitter page. I’m sorry for any inconvenience this causes,” the team confirmed.

The issues will impact anyone who pays for broadband through Sky. Those with a Sky Q set-top box and telly subscription will also find some of their on-demand and smart features, like the ability to check the latest headlines while watching a channel or stream from Netflix and Disney+, will not work while the internet outage persists. Landline calls are also impacted by the ongoing troubles. 

According to DownDetector, which tracks mentions across social media to determine whether an online service is experiencing difficulties, hundreds of Sky customers are voicing concerns about their broadband connection every minute in the UK.