Social media companies begin updating names of grievance officers in India
Social media companies including Twitter, Google and Facebook have begun updating the names of their grievance officers, as required by the new Information Technology Rules, 2021.
While Twitter India appointed Dharmendra Chatur as its interim resident grievance officer for India, based in Bengaluru, WhatsApp named Paresh B Lal as its grievance officer, based in Hyderabad.
“To contact the Grievance Officer, please send an email with your complaint or concern and sign with an electronic signature. If you’re contacting us about a specific account, please include your phone number in full international format, including the country code,” WhatsApp said on its website.
Google also said that “to serve any summons or notices in civil proceedings against Google LLC in India”, Joe Grier, based in Mountain View, California can be contacted.
Facebook has put up Julie Duvall, based in Menlo Park, California, as the contact person under grievance officer on its website.
The new IT Rules, 2021, which came into effect on May 25, require intermediaries like Google, Facebook, Twitter and so on, to “prominently publish on its website,mobile based application or both,as the case may be, the name of the Grievance Officer and his contact details as well as mechanism by which a user or a victim may make complaint against violation of the provisions of this rule or any other matters pertaining top the computer resources made available by it”.
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