Thousands of broadband customers to lose TV service in dramatic shake-up from Plusnet

Plusnet will shutter its paid-for television service from November 1, 2021. The broadband supplier, which is owned by BT, has started to inform existing customers of its YouView platform that its £5 a month service will end in the coming weeks.

Thankfully, there is some good news. Plusnet has promised to allow YouView set-top box owners to keep their kit and continue using it. The telly box will still be able to receive Freeview channels as well as streaming apps and catch-up players, like BBC iPlayer, and ITV Hub.

However, paid-for channels will vanish… as well as some shows and films you’ve recorded from premium channels.


YouView was revolutionary when it launched as it seamlessly blended a traditional terrestrial TV Guide and on-demand content from catch-up services. Scrolling left on the TV Guide allows viewers to ‘travel in time’ in the schedule, with shows that previously aired loading from the relevant catch-up platform. The built-in hard-drive also lets you pause and rewind broadcast telly.

Plusnet customers had the option to add paid-for television to their broadband bundle for an extra £5 a month. However, the broadband firm stopped taking new orders for the service at the start of this year, suggesting that plans to wind-down its telly offering has been planned for some time. A few weeks later, Plusnet told customers they would not be able to renew the service at the end of their current contract. Again, not a good sign for fans of Plusnet TV.

In its email to customers, Plusnet confirmed: “From 1st November 2021 we have decided to close Plusnet TV and you’ll no longer be charged for your YouView service after your October bill. You’ll be able to keep your YouView set top box and continue to use it to watch Freeview channels and to access your players and apps. If your box has a record function this will still be available for Freeview channels. Any recordings you have saved from your channel packs and paid for channels will no longer be stored after 1st November 2021.”


Plusnet will see their monthly price drop in their first bill after October 1, 2021.

If you’re a Plusnet customer and want to continue watching paid-for content from BT Sport, there is a solution. It adds: “When the Plusnet TV service closes you’ll still be able access the same great sporting content via the BT Sport App. With the BT Sport App, you can watch great sport wherever you are. You can even cast it to your TV if you’ve got a Google Chromecast or another bit of kit. The App is also available on your tablet, Xbox, Playstation, Apple TV and Samsung TV, meaning you can watch sport on any size screen.”

If you’re looking for a similar experience to Plusnet TV, there are a number of options on the market right now. Of course, Sky Q has the largest collection of paid-for channels and streaming services.


Speaking about its decision to ditch the optional television service, a spokesperson for Plusnet told blog “As a value provider, we’re all about giving customers simple, reliable broadband with great customer service. We are simplifying our product range and from 1st November we will no longer provide YouView TV as part of our broadband service to existing customers. Customers will still to be able to enjoy great content as part of the BT Sport App.”

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