Trust deficit? Some students cry foul over UpGrad’s refund policy, allege misrepresentation.
Technology

Trust deficit? Some students cry foul over UpGrad’s refund policy, allege misrepresentation.

By Kevin Colleran

Illustration by Salman Hameeth via AI

Synopsis

A few aspirants who signed up for the UpGrad Abroad programme are blaming the edtech unicorn for its sales tactics which allegedly involve “misrepresentation” of information regarding courses. Students, who were promised admissions by UpGrad but later received letters from universities with conditional clauses which couldn’t be met within deadlines, are fighting for refunds while seeking legal recourse.

Earlier this year, when Bengaluru-based Kumar Patil (name changed) decided to pursue an MBA programme in Germany, he was hoping to equip himself with all the leadership skills necessary to kick-start his dream career. But what followed was a nightmare. Patil, who had been besieged by calls from a “persistent” counsellor with ed-tech giant UpGrad ever since he started searching the Internet for universities, was initially dismissive. However,

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Kevin Colleran 84874 posts